Terms and Conditions

Services Provided

The Drain Smith provides professional drain, sewer, and plumbing-related services for residential and commercial properties. All services are subject to availability, site conditions, and system accessibility.

Service recommendations are based on the information available at the time of inspection. Additional issues may be discovered during service, which could require changes to the scope of work.

Estimates and Pricing

Any estimates provided are based on visible conditions, camera inspections, or information supplied by the customer. Estimates are not guaranteed final prices unless explicitly stated in writing.

Final pricing may change due to:

• Hidden or unforeseen conditions

• Additional repairs required

• Changes requested by the customer

• System conditions not visible during initial inspection

Whenever possible, customers will be informed of material pricing changes before additional work is performed.

Scheduling and Access

Customers are responsible for providing safe, clear, and reasonable access to the service area, including access to drains, cleanouts, and plumbing fixtures.

Missed appointments, cancellations, or late rescheduling may result in a service or trip fee. The Drain Smith reserves the right to refuse service if unsafe conditions are present.

Payment Terms

Payment is due upon completion of services unless otherwise agreed to in writing. Accepted payment methods may vary.

Failure to remit payment may result in:

• Additional fees

• Suspension of future services

• Collection efforts as permitted by law

Any warranties or guarantees may be void if payment is not received in full.

Customer Responsibilities

Customers agree to:

• Provide accurate information regarding plumbing issues

• Disclose known system problems or prior repairs

• Maintain safe working conditions for technicians

The Drain Smith is not responsible for delays or complications caused by inaccurate or incomplete information provided by the customer.

Assumption of Risk and Limitations

Drain and sewer systems may contain pre-existing conditions such as corrosion, root intrusion, improper installation, or structural deterioration.

While professional care is always taken, customers acknowledge that plumbing work involves inherent risks. The Drain Smith is not responsible for:

• Pre-existing or concealed defects

• System failures outside the scope of performed work

• Damage caused by prior repairs or improper installations

No guarantee is made that drain or sewer systems will remain problem-free after service due to factors beyond our control.

Warranties and Guarantees

Any warranties or service guarantees offered by The Drain Smith are limited to the specific service performed and duration outlined in writing at the time of service.

Warranties do not apply to:

• New clogs caused by misuse or external factors

• Root intrusion beyond treated areas

• Structural pipe failures unrelated to the performed service

Website Use

All content on this website is provided for informational purposes only. While we strive for accuracy, information may not always reflect current service offerings, pricing, or availability.

Unauthorized use, reproduction, or distribution of website content is prohibited.

Third-Party Links

This website may contain links to third-party websites for convenience. The Drain Smith is not responsible for the content, policies, or practices of third-party websites.

Limitation of Liability

To the fullest extent permitted by law, The Drain Smith shall not be liable for any indirect, incidental, or consequential damages arising from the use of this website or services.

Any liability shall be limited to the amount paid for the specific service provided.

Indemnification

You agree to indemnify and hold harmless The Drain Smith, its owners, employees, and contractors from any claims, damages, or expenses arising from misuse of services, violation of these terms, or unsafe conditions at the service location.

Changes to These Terms

The Drain Smith reserves the right to update or modify these Terms and Conditions at any time without prior notice. Changes become effective immediately upon posting to this website.

Continued use of the website or services constitutes acceptance of any updated terms.

Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the laws of the State of Ohio.

Contact Information

If you have questions regarding these Terms and Conditions, please contact:

The Drain Smith
Address: 2861 Sidney Ave Suite #102, Cincinnati, OH 45225

Email: [email protected]
Phone: (513) 402-0242