Privacy Policy

Information We Collect

We may collect personal information when you voluntarily provide it, including but not limited to:

• Name

• Phone number

• Email address

• Service address

• Information related to drain, sewer, or plumbing issues

• Communication preferences

We may also collect non-personal information such as browser type, device information, and website usage data to help improve our website and services.

How We Use Your Information

The information we collect may be used to:

• Respond to service inquiries and requests

• Schedule appointments and provide services

• Communicate via phone, email, or text message

• Send service updates, reminders, and confirmations

• Improve our website and customer experience

• Comply with legal and regulatory requirements

We do not sell or rent your personal information to third parties.

Text Messaging & A2P Compliance

By providing your phone number, you consent to receive calls and text messages from The Drain Smith regarding service requests, appointment confirmations, updates, and customer support.

Message frequency may vary.
Message and data rates may apply.

You may opt out of text messages at any time by replying STOP.
For assistance, reply HELP or contact us directly.

Your consent to receive text messages is not a condition of purchase.

Messages are recurring, and message frequency varies. Contact The Drain Smith at 513-402-0242 or ([email protected]) for HELP or to STOP receiving messages. 

Opt-Out: You can opt out of the SMS list at anytime by texting, emailing, or replying STOP or UNSUBSCRIBE to ([email protected]) or (513-402-0242). After unsubscribing, you will receive a final SMS to confirm you have unsubscribed, and we will remove your number from our list within 24 hours. 

Cookies & Tracking Technologies

Our website may use cookies or similar technologies to enhance user experience, analyze website traffic, and improve functionality.

You can choose to disable cookies through your browser settings, though doing so may affect website performance.

How We Protect Your Information

We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure. While no system can be guaranteed 100% secure, we implement safeguards designed to protect your data.

Sharing of Information

We may share information only as necessary to:

• Provide requested services

• Comply with legal obligations

• Protect the rights and safety of The Drain Smith and its customers

We do not share personal information for marketing purposes without your consent.

Third-Party Links

This website may contain links to third-party websites for convenience or informational purposes. The Drain Smith is not responsible for the privacy practices or content of third-party websites.

Children’s Privacy

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

Your Privacy Rights

You may request to:

• Access the personal information we have on file

• Update or correct your information

• Request deletion of your information, subject to legal requirements

To make a request, please contact us using the information below.

Changes to This Privacy Policy

The Drain Smith reserves the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting to this website.

Continued use of the website or our services constitutes acceptance of any updated policy.

Contact Information

If you have questions regarding the Privacy Policy, please contact:

The Drain Smith
Address: 2861 Sidney Ave Suite #102, Cincinnati, OH 45225

Email: [email protected]
Phone: (513) 402-0242